When we buy on Amazon, we know that it will have good prices in general, we know Prime, in addition to its extensive catalog where there is room for all kinds of products. But, if a problem occurs, do you know how to contact Amazon customer service?
Many users often buy any type of product on Amazon, from technology to things for the home, going through the supermarket or clothing.
amazon is a American e-commerce corporationwhich also offers a number of services, headquartered in Seattle, which was founded in 1994 by Jeff Bezos.
Within its structure it includes other companies such as Alexa Internet, a9.com, Shop bop, Internet Movie Database (IMDb), MGM Holdings, Zappos.com, DPreview.com and Twitch. According to the BrandZ Index, we are talking about the world’s most valuable retail brand.
The volume of users who use Amazon every day is immense, and it is already something essential for many, especially for areas where there are no large stores, since they can get anything and have it delivered to their doorstep.
Normally there are no problems, but it may be that something happens at some point or that we simply have a question about a product. That’s when we could use learn all the possible ways and how to contact Amazon customer servicesomething that many users are unaware of and that, fortunately, today we are going to tell you about.
All options to contact Amazon:
Amazon Help Page
The Amazon help page is a website where we are offered help on the latest products we have purchased, as well as having a problem solver more common than usual.
In this case we are not going to have people who attend us, nor telephone numbers, but guides where they will indicate the solutions that we can experience in the event of a specific incident, based on the experience they have with all the products.
- We came in My orders.
- Then we click on Get technical support.
- Next, we give Get product support.
- Then we’re going to If the package did not arrive or help is needed with a return – Click here.
- Now we will go to the Amazon contact page and select the order that is.
- then you can OK. How can we help you with this product?and we must choose between several options that suit the situation of the order.
Amazon Customer Support Chat
Another way of to contact Amazon is to enter the chat they have for it. Here we can contact if we want to return something, a refund or information about our order.
- The first thing is to go to the website of the Customer Service within Amazon.
- Then we must click on Others and English.
- Now we hit the button contact uswhich will open a chat that will answer certain questions.
- There may come a time when they refer you to an agent if there is no clear solution.
Request a call with Amazon
Going to the bottom of everything, we can click on Amazon customer service, the phones that existed before are no longer available.
Even so, it is possible to contact and talk to Amazon customer service on the phoneBut you have to follow certain steps:
- We go back into the Customer Service.
- We select the order we want.
- Then we will see the same options that we saw in the Help Page point.
- It is best to click on the option that best resembles our problem, but not accepting any resolution of the problem until it comes out i need more help.
- Then we will have three options before us as they are chat with us (which is the one they give you as recommended), Email us and Request a phone callwhich we must press.
- Now is the time to enter our phone number (we must ensure that the country code is correct) and click on Call me now for them to call us.
From Amazon’s iOS and Android app
In what is the Amazon mobile application, you have a very interesting option to call or chat with Customer Service.
Basically, they are the same steps that we have seen in the previous case, except for some other detail.
- Once inside the app, press the icon with three vertical stripes in the lower right.
- Going to the bottom of everything, we can click on Customer Support.
- We select the product and now click on the option that best matches our problem, but not accepting any resolution of the problem until it comes out i need more help.
- now we choose start chatting now or Request a call now. You choose.
Contact Amazon by email
We have another interesting alternative such as send an email to Amazon customer service to resolve any doubts we may have or to request a return or refund.
For this we must write to the following address, indicating all our data and the product for which we write, in addition to any doubts we have or incidents to solve. Amazon’s email is: firstname.lastname@example.org
Another way that Amazon can answer us is through private messages in their social networks. We can write to them and in a couple of days they should answer us:
With everything you have read today, you will be able to contact Amazon customer service to resolve questions or incidents you have had. Since you know them all, you only have to choose which one you want from all that there is.