What does artificial intelligence have to do with it?
1. Guarantee punctual and efficient deliveries. According to Felipe Porter, VP of Sales at DispatchTrack for Latin America, incorporating AI guarantees punctual and efficient deliveries. The logistics industry has made great strides in incorporating Artificial Intelligence and Machine Learning to optimize an entire system of chained processes that must work without failure for the timely dispatch of merchandise, addresses, and parcels. “Faced with a growing demand for online purchases and consumers with increasingly high delivery expectations, among the challenges that AI must solve is finding better distribution routes and positioning companies so that they can be able to take precedence over changes in consumption.”Porter points out.
Currently, the use of technology in logistics processes focuses primarily on reducing customer wait timesenhance the work of contact centers and automate repetitive tasks that today are handled by humans.
2. It allows uninterrupted service throughout the route. Thanks to the famous chatbots, today it is possible to accompany the buyer throughout the process, that is, from the moment the product leaves the distribution center, until it arrives at the door of his house, without being subject to schedules or restrictions, this allows the integration of all the queries of a client to have a better answer and a better use of the information through a day-to-day systematization. In addition to enabling platforms so that the buyer can make visible the entire journey of the package.
3. Helps define the radius of action increasing sustainability and speed. For Álvaro Echeverría, its CEO of SimpliRoute, a virtuous relationship can be established between speed, care towards the environment and comfort by incorporating artificial intelligence and Machine Learning, for example, deliveries can be classified between those that require fuel-based transport and those that don’t In his words, foot routing is one of these alternatives, and it is designed to deliver certain types of packages, generally small ones, in limited radii. “It has many advantages: for example, on foot it is not necessary to discriminate the direction of the streets, and the routes can cross a park or square without going around it. Furthermore, when these routes are processed by solutions that use Machine Learning, algorithms and artificial intelligence, you can move along the streets where you will lose the least amount of time, the same with traffic lights. This also applies to bicycle deliveries.”, emphasizes Echeverría.